Privacy Policy

Azure Fortune Palace is committed to handling member information with care. This page explains what personal data may be collected when members use the platform, how it is used, who may access it, and how long it is kept.

1. Who This Policy Applies To

This Privacy Policy applies to all individuals who visit, register, deposit, withdraw or otherwise interact with Azure Fortune Palace services, including the website, app and live chat support. Accessing or using the platform indicates acceptance of the practices described here.

2. What Information Is Collected

Azure Fortune Palace collects information in two ways.

Provided directly by members:

Full name and date of birth;
Email address and phone number;
Residential address;
Username and account credentials;
Payment method details and transaction records;
Identity documents submitted during KYC verification;
Messages and records from support interactions.

Collected automatically through platform use:

IP address and approximate location;
Device type, operating system and browser;
Session data, access times and pages visited;
In-app behaviour and usage patterns.

3. Why Information Is Collected

The information collected is used to operate the platform and provide services to members. Specific purposes include:

Registering and managing member accounts;
Verifying identity and age before withdrawals are processed;
Processing deposits, withdrawals and transaction queries;
Detecting and preventing fraud, money laundering and unauthorised access;
Providing customer support and resolving disputes;
Sending account-related notifications and, where opted in, promotional communications;
Improving platform performance and user experience.

Azure Fortune Palace does not use member data for purposes unrelated to platform operations.

4. Identity Verification

Before the first withdrawal is processed, members are required to complete identity verification. This involves submitting a government-issued photo ID and proof of residential address. Documents are reviewed by the compliance team and stored securely in line with licence obligations under Curaçao Gaming Services Provider #1168/JAZ.

Azure Fortune Palace does not sell personal data. Information may be shared in the following circumstances:

With payment processors handling deposits and withdrawals;
With technology providers supporting platform hosting, security and infrastructure;
With professional advisers where legally or operationally required;
With regulatory or law enforcement authorities where disclosure is required by applicable law.

All third parties who handle member data are required to maintain appropriate security standards.

6. Cookies

The platform uses cookies to maintain login sessions, remember preferences and collect anonymised performance data. Three categories are in use:

Essential cookies — required for core platform functions including account access and session management;
Preference cookies — store interface settings and language choices;
Analytics cookies — provide anonymised data on how pages are used, helping improve the platform.

Cookie preferences can be managed through browser settings. Disabling essential cookies may prevent parts of the platform from functioning correctly.

7. Data Security

Azure Fortune Palace applies technical and operational controls to protect member information. These include access restrictions by role, ongoing monitoring for suspicious activity and secure handling of payment and identity data.

Members contribute to account security by using strong passwords, keeping login credentials private and reporting any suspected unauthorised access to support immediately.

8. How Long Data Is Kept

Member data is retained for as long as an account remains active. Following account closure, information may be kept for a reasonable period to support security reviews, dispute resolution and regulatory obligations. Transaction and payment records may be held for longer periods where required under applicable standards.

9. Member Rights

Members may contact Azure Fortune Palace support to:

Request access to personal data held on their account;
Ask for corrections to inaccurate or outdated information;
Update promotional communication preferences;
Ask questions about data retention or account closure.

Requests are handled through live chat support. Verification of account ownership may be required before a response is provided.

10. Policy Updates

This Privacy Policy may be updated from time to time to reflect changes in platform operations, applicable law or security practices. The current version on the platform replaces all earlier versions. Members are encouraged to review this page periodically.

11. Contact

Privacy-related questions and data requests can be submitted through Azure Fortune Palace live chat support, available around the clock on the platform.